Frequently Asked Questions

Most frequent questions and answers

Is the insurance included? 

Yes fully comprehensive insurance is included.

  1. FLAT RATE OPTION: $2500 credit card bond held for insurance excess and not withdrawn from your account unless required. 
  1. INSURANCE REDUCTION OPTION: A reduction of the insurance excess to $1,000 is available for $20 per day. Excluding damage to the awning. This option must be paid in full prior to departure and is not refundable. Please note: Insurance reduction is not available for drivers under the age of 25.

What’s the drop off and pick up time? 

Per night: Pick up is 3:30pm drop off is 11am.

Per day: Pick up 9:30am drop off 4:00pm

We can be flexible (times are a guide)

Where can I find your full terms and conditions

For our full list of terms and conditions for Van Rental please seelink

How much deposit do I have to pay for a VAN?

To secure a booking you need to pay 50% of the hire cost or $500 (whichever is lesser). This secures your dates. 

The difference is due on pick up

Is there a booking fee?

No, we do not charge any booking or admin fees.

Can I have my pet inside the van?

No pets inside the van, please consider other customers who may have allergies. 

 

Can I run the van fridge while driving?

______________________

 Only if your vehicle is fitted with a 50 amp Anderson plug.